Fees, redress & client money

Tenant permitted payments

In line with the Tenant Fees Act 2019 as amended by the Renters' Rights Act 2025, Riverpine Estates charges tenants no application, referencing, renewal, check-in, check-out or administration fees. The only payments a tenant may be asked to make are:

• —Rent — as advertised and as set out in the tenancy agreement. Rent cannot be requested or accepted before the agreement is signed; after signing and before the tenancy starts, a maximum of one month's rent in advance may be requested for monthly tenancies.
• —Tenancy deposit — capped at five weeks' rent where annual rent is below £50,000, or six weeks' rent where annual rent is £50,000–£100,000.
• —Holding deposit — no more than one week's rent.
• —Tenancy changes requested by the tenant — £50 inc. VAT, or reasonable costs if higher and evidenced.
• —Payment where the tenant leaves without giving correct notice — limited to the rent that would have been due for the proper notice period.
• —Late rent — interest at 3% above the Bank of England base rate, only where rent is more than 14 days overdue.
• —Lost keys, fobs or security devices — actual reasonable replacement cost, evidenced where required.
• —Utilities, council tax, TV licence & communications — payable by the tenant where stated in the tenancy agreement.

No other tenant fees are charged.

Landlord fees

These are landlord fees only and are not tenant charges. Tenant permitted payments are listed separately above.

*Included within the Fully Managed Service unless agreed otherwise. VAT is charged at 20%; inc.-VAT figures are shown for transparency.