Privacy Policy
This policy explains how Riverpine Estates Limited ("Riverpine", "we", "us") collects, uses and protects personal data when you use our website, enquire about our services, or become a landlord, tenant, leaseholder or supplier client. We are the data controller for the information we hold about you.
Who we are
Riverpine Estates Limited, a company registered in England & Wales. Registered office: 36 Ravensdale Road, London N16 6SH. Trading address: 91–93 Stamford Hill, London N16 5TP. We are registered with the Information Commissioner's Office (ICO) under registration number ZA476625. For any privacy question or request, contact us at info@riverpine.co.uk.
Information we collect
- —Contact & identity data — name, address, email, telephone number and, where relevant, date of birth and identification documents for referencing and anti-money-laundering checks.
- —Tenancy & property data — property addresses, tenancy details, rent and payment records, deposit details, compliance certificates and correspondence.
- —Financial data — bank details for rent and supplier payments, and references where required.
- —Technical data — IP address, browser type and pages visited, collected through essential and analytics cookies (see our Cookie Policy below).
How and why we use it
We process personal data only where we have a lawful basis to do so:
- —Contract — to provide our management, lettings and related services to landlords, tenants and leaseholders.
- —Legal obligation — to meet our duties on deposit protection, right-to-rent, anti-money-laundering, tax and health & safety.
- —Legitimate interests — to manage properties efficiently, keep records, prevent fraud and respond to enquiries.
- —Consent — for optional marketing and non-essential cookies, which you may withdraw at any time.
Sharing your information
We share data only where necessary — with landlords or tenants as part of managing a tenancy, with contractors and certified engineers carrying out works or inspections, with referencing agencies, deposit schemes (DPS), local authorities, our client-money-protection provider, accountants, and where required by law. We never sell your personal data.
How long we keep it
We keep personal data only as long as necessary for the purpose it was collected and to meet legal and regulatory requirements — generally up to six years after the end of a tenancy or business relationship, and longer where the law requires.
Your rights
Under UK GDPR you have the right to access your data, to have inaccurate data corrected, to request erasure, to restrict or object to processing, and to data portability. To exercise any of these, email info@riverpine.co.uk. If you are unhappy with how we have handled your data you may complain to the ICO at ico.org.uk, though we ask that you contact us first so we can put things right.
Website Terms of Use
By using the Riverpine Estates website you agree to these terms. If you do not accept them, please do not use the site.
Use of this site
This website is provided for general information about our services. You may use it for lawful, personal purposes only. You must not misuse the site by introducing malicious code, attempting unauthorised access, or using it in any way that breaches applicable law.
Information accuracy
We take care to keep the content accurate and up to date, but it is provided for general guidance only and does not constitute professional or legal advice. Service details, fees and availability may change. Always confirm specifics with us directly before relying on them.
Intellectual property
All content on this site — text, graphics, logos and the Riverpine name and mark — is owned by or licensed to Riverpine Estates Limited and is protected by copyright. You may not reproduce or reuse it without our written permission.
Liability
We do not exclude liability where it would be unlawful to do so. Subject to that, we are not liable for any loss arising from use of, or reliance on, this website or any site it links to. External links are provided for convenience and we are not responsible for their content.
Governing law
These terms are governed by the law of England & Wales, and the courts of England & Wales have exclusive jurisdiction.